King of Prussia, Pa-based MedRisk, a provider of physical rehabilitation and diagnostic imaging solutions for the workers’ compensation industry, announces that it has recently launched a patient advocacy program to educate injured workers about the services available to them.
According to a company news release, MedRisk offers injured workers access to a national network of physical therapists, occupational therapists, chiropractors, and radiologists. Through this program, MedRisk works with the patient and a case manager to help identify a provider located convenient to the workers’ home or workplace, coordinates the appointment scheduling, and educates the injured worker about what to expect during the appointment.
“Many patients have never had physical therapy services or a diagnostic imaging exam before,” says MedRisk COO Michelle Buckman, in the release. “Knowing what to expect reduces anxiety and promotes attendance.”
MedRisk patient advocates do not offer medical or legal advice. Rather they listen, as well as offer education, and guidance, per the release.
“During treatment and recovery, it’s important to know that someone cares and will help you navigate the system,” Buckman explains in the release.
MedRisk, the release notes, also provides education material to address questions such as: What is an initial evaluation, and what purpose does it serve; what should one expect from an MRI, and how should one prepare for the appointment; and what is a functional capacity exam, and how long does it take.
MedRisk is developing an online library of resources to supplement the patient/advocate conversations, according to the release. These materials will available for download and can be rebranded for use by client employers, insurers, or providers.