NextGen Healthcare Inc announces it has achieved a significant milestone by enabling more than 1 million patient visits through NextGen Virtual Visits, its telehealth solution, in 2020. 

NextGen Virtual Visits is a key component of the NextGen Patient Experience Platform, which provides capabilities such as online scheduling, bill payment, and secure patient-provider messaging. The solution integrates with NextGen Enterprise EHR, the company’s flagship ambulatory care platform.

During this rapid growth, NextGen Virtual Visits received high patient satisfaction scores of 9.1 out of 10. Over this same period, NextGen Office for provider-owned small healthcare practices supported over half a million virtual visits through its cloud-based solution, the company notes in a media release.

A Critical Means of Care Continuity

NextGen Virtual Visits became a critical means of care continuity for thousands of ambulatory providers across the US during the COVID-19 pandemic, the release continues. Demand for the popular care delivery alternative continues to grow. A research forecast from Chilmark suggests that 15% to 25% of all US primary care visits will be conducted virtually by 2025.

“We are proud to have enabled over 1 million integrated telehealth visits while delivering a superior patient experience. This milestone represents our ability to scale quickly to provide patients and physicians with an innovative and safe channel for care delivery. Virtual visits will play an increasingly important role in the evolution of the patient experience.”

— John Beck, chief solutions officer, NextGen Healthcare

[Source(s): NextGen Healthcare Inc, PR Newswire]

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