Summary:
Fyzical Therapy & Balance Centers has partnered with Prompt Health to implement an AI-driven, end-to-end rehab therapy platform to streamline operations, enhance patient care, and support clinician well-being.
Key Takeaways:
- Prompt Health’s platform will help Fyzical clinics reduce administrative workload through automation, improve documentation compliance, and boost patient adherence to care plans.
- Therapists using Prompt typically finish documentation within working hours, and clinics see measurable gains like increased plan of care adherence and greater operational efficiency.
- This collaboration aligns with Fyzical’s mission to provide innovative, patient-centered care while fostering work-life balance and sustainable growth for its clinicians.
Fyzical Therapy & Balance Centers, a nationally recognized franchise, has selected Prompt Health as its exclusive rehab therapy operations platform. Prompt Health provides rehab therapy practices with modern tools, business intelligence, and AI-driven workflows to reduce administrative burden, improve the patient experience, and help prevent clinician burnout – all while delivering clear, end-to-end data visibility.
“By adopting Prompt’s proven platform, we’re empowering our clinical and administrative teams with real-time data, streamlined workflows, and a U.S.-based support team that helps us keep our focus on patient outcomes,” said Rick Douglass, chief clinical officer at Fyzical headquarters. “This means improved schedule management, more compliant documentation, higher plan of care adherence, and ultimately, an elevated patient experience.”
To continue delivering on its mission and support the well-being of its clinicians, Fyzical will adopt Prompt’s purpose-built platform to streamline documentation, reduce administrative burden, and strengthen care plan adherence. According to the company, this technology enables therapists to spend more time with patients and less time on paperwork, ultimately helping prevent burnout and ensuring a higher standard of personalized care.
By integrating Prompt’s proven technology, Fyzical clinics will:
- Automate documentation and billing with AI-powered tools like Sidekick, an ambient listening scribe and smart dictation assistant
- Integrate native scheduling and billing workflows to reduce manual errors
- Ensure compliant documentation with built-in CPT coding suggestions and practice intelligence
- Rely on a stable, modern tech stack supported by a 100% U.S.-based team
Clinics using Prompt typically see measurable improvements in performance, including:
- One front office staff member efficiently supporting four to five therapists
- 92% of therapists finishing documentation during working hours
- Plan of Care adherence increasing by more than 20%
“With Prompt, I can bill about 200 visits in just 20 minutes, which has made it possible for us to open a second clinic and now look toward a third,” said Kelly Bjorkman, owner and director of operations at Fyzical Therapy & Balance Centers Lincoln. “I value work-life balance, and Prompt makes that achievable. It gives our clinicians the same balance because it’s so easy to use.”
Prompt’s advanced platform helps Fyzical clinics to deliver consistent, patient-centric care while scaling efficiently. According to the company, this collaboration supports Fyzical’s mission to focus on innovation, clinical excellence, and sustainable growth.
With the help of Prompt, Fyzical aims to continue to elevate the physical therapy experience for both patients and providers, helping individuals return to their highest level of pain-free function as quickly and safely as possible.
Featured image: Fyzical Therapy & Balance Centers
