PatientFocus, a medical billing company based in Nashville, Tenn, has announced that it has extended its agreement with specialty medical products distributor Choice Medical Inc. According to a PatientFocus news release, the ongoing partnership will provide Choice Medical patients access to the suite of patient-pay account-management services from PatientFocus. Choice Medical, launched in 2002, is a specialty distributor in the orthopedic, orthotic, and neurosurgical markets.
The PatientFocus news release indicates that the company, based in Knoxville, Tenn, has a client list representing 80 manufacturers in 10 states with more than 100 combined accounts, including physician offices, hospitals, and surgery centers. PatientFocus deals exclusively with patient-pay collections after insurance and manages patient communications, including statements and inbound and outbound telephone follow-up.
Jennifer Monroe, director of billing services of Choice Medical, states, “We continue to be impressed with PatientFocus’ emphasis on customer satisfaction during the billing process. The continuation of our companies’ relationship is indicative of our shared goals of excellent customer experience through high-quality service and convenient, flexible payment options.”
PatientFocus currently provides Choice Medical’s patients with access to its financial counselors and allows those patients to select payment plans online via their smartphone or computer, according to PatientFocus. Patients can pay over time, interest-free, in a variety of ways, including check, credit card, and bank draft.
David E. Frederiksen, founder and CEO of PatientFocus, says, “We enjoy working with Choice Medical because we share the same values: integrity, transparency and customer satisfaction. PatientFocus is thrilled to continue our partnership and remains committed to helping Choice Medical maintain its success by facilitating the billing and payment process.”