One Call, a provider of specialized healthcare solutions for the workers’ compensation industry, announces results that demonstrate how RelayRIDE, the addition to its transportation program, helps reduce missed medical appointments.
RelayRIDE features proprietary technology that automatically assigns sedan transportation referrals through the rideshare platform Lyft, if the injured worker is in a Lyft coverage area. Real-time monitoring with automated alerts enables One Call to mitigate potential service disruptions – such as appointment “no shows” – by contacting the injured worker while dispatching another driver.
Since its inception, the use of RelayRIDE has achieved the following statistics, according to a media release from One Call:
- 50% reduction in overall injured worker no-shows for sedan transportation assignments.
- 80% reduction in injured worker no show rates for rides fulfilled by RelayRIDE. In the last 5 months, RelayRIDE injured worker no-shows have averaged less than 1%.
- A portion of One Call customers now have 70% or more of their sedan assignments fulfilled through RelayRIDE, significantly reducing the number of missed appointments.
- More than 350,000 rides have been completed with an average user approval rate of 4.9 out of 5 stars.
“[Missed appointments have] always been a big problem without a great solution, until now,” says Linda Colsen, national product leader for transport and translate at One Call, in the release. “The results are clear: RelayRIDE is disrupting workers’ compensation – an industry that has relied upon a traditional transportation model to get injured workers to appointments – by providing a more effective and efficient option.”
Historically, payors’ only option was to coordinate transportation through a traditional transportation provider, typically charging minimum mileage fees, rush fees, and wait time charges. RelayRIDE eliminates these fees, providing significant savings to customers. For injured workers with more critical needs – such as access to a wheelchair, stretcher, or life support – RelayRIDE is not the answer at this time, but for many, it’s a very viable solution, the release explains.
“We could be on the cusp of something really big,” Colsen adds. “While workers’ compensation represents a small part of the overarching healthcare industry, this technology-powered service is paving the way in healthcare transportation. It’s saving the workers’ compensation industry millions of dollars, and we’re excited to see how it will impact other healthcare sectors in the future.”
[Source(s): One Call, PR Newswire]